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Shipping, Returns & Support
Orders are typically processed within 1–2 days, followed by an estimated 7–12 days in transit. Total delivery time is approximately 8–14 days from purchase, depending on your location and carrier. Every order includes free tracked shipping within the United States.
Yes. Payments are securely processed through our checkout providers. We accept major credit and debit cards, along with Apple Pay, Google Pay, and Shop Pay where available.
Yes. Every order includes tracking. You'll receive a tracking link by email once your order has been dispatched. Tracking updates typically appear within 24–48 hours.
If your item arrives damaged, defective, incorrect, or materially different from its description, please contact us as soon as reasonably possible. Include your order number and photographs where available. We'll review the issue and arrange an appropriate refund or replacement at no additional cost, in accordance with your consumer rights.
Please contact us as soon as possible if you need to make a change. We'll do our best to accommodate requests before dispatch. Once dispatched, changes may no longer be possible, but eligible items can still be returned under our 14-day returns policy. Applicable cancellation rights remain unaffected.
Yes. We offer 14-day returns on eligible items, with no restocking fees. Customers are responsible for return shipping costs on non-faulty items, which may include international postage. Contact hello@lovekawaii.co within 14 days of delivery for return instructions. Full details are available in our Shipping & Returns policy.
