Processing Time
Orders are typically processed within 1–2 days. Once your order has been placed, you'll receive an order confirmation email, followed by a shipping notification with tracking details when your order is dispatched.

Delivery Time
We offer free tracked shipping on every order within the United States. Delivery typically takes 7–12 days after dispatch, depending on your location and the shipping carrier. Including order processing, the estimated total delivery time is 8–14 days from purchase. These timeframes are estimates and may occasionally vary due to carrier delays, seasonal demand, customs processing, or other circumstances outside our control. If we are unable to dispatch your order within the expected timeframe, we'll contact you with an update and the applicable options.

Tracking Information
Every order includes tracked shipping. You'll receive a tracking link by email once your order has been dispatched. Please allow 24–48 hours for tracking information to appear or update after dispatch.

Shipping Area
We currently deliver within the United States to addresses supported by our checkout. Every purchase is made directly through LoveKawaii, and our customer support team remains your point of contact for order enquiries, regardless of the fulfilment location.

International Fulfilment
LoveKawaii is an independent online retailer based in the United Kingdom, serving customers throughout the United States. We work with international suppliers and fulfilment partners to source and deliver our products. We do not manufacture the products ourselves. Orders are dispatched from international fulfilment locations, primarily in Asia, North America and Europe. Dispatch locations, shipping labels, and packaging may vary depending on the item and supplier. If your order contains multiple items, they may be dispatched separately and arrive in different packages. All purchases are made directly through LoveKawaii, and our customer support team remains your point of contact throughout the ordering and delivery process.

Lost or Delayed Packages
If your order has exceeded the estimated delivery timeframe or tracking has stopped updating, please contact hello@lovekawaii.co with your order number. We'll investigate the issue with the relevant shipping provider and keep you informed. If your order is confirmed lost or cannot be delivered, we'll arrange an appropriate replacement or refund. Any additional delivery or cancellation rights under applicable law will also be respected.

We want you to shop with confidence at LoveKawaii. If something isn't quite right with your order, we're here to help. We offer a 14-day returns policy on eligible items, with clear return arrangements and a commitment to resolving genuine product concerns fairly.

14-Day Returns
You can request a return within 14 days of receiving your order. Eligible items can be returned for a refund if they are no longer wanted or don't meet your personal preferences. For standard returns, items should be unused, unworn, unwashed, and free from damage beyond what is necessary to reasonably inspect them. Please include the original packaging and accessories where possible.

We understand that customers may need to examine products before deciding whether to keep them. Where items have been handled beyond what is reasonably necessary for inspection, any resulting reduction in value may be reflected in the refund where permitted by law. Certain products may be subject to legally permitted return restrictions for hygiene, safety, or other reasons. Any such restrictions will be clearly identified before purchase. Nothing in these conditions limits your rights under applicable consumer law.

How to Request a Return
To request a return, please contact hello@lovekawaii.co within 14 days of delivery, including your order number and the item you wish to return. Our support team will provide the appropriate return instructions and destination. Please do not send products back to the original dispatch address or any other address without contacting us first. Once you've notified us, please send the item back within 14 days, unless alternative arrangements are agreed or applicable law allows longer.

Return Shipping Costs
Customers are responsible for the direct cost of return shipping for non-faulty items returned under our standard 14-day returns policy. As we work with international fulfilment partners, the designated return location may be outside the United States. Return shipping costs will vary depending on the destination, carrier, and package size. 

Where a prepaid return label or alternative return arrangement is available, our support team may offer this at no additional cost. Such arrangements are not guaranteed and will be confirmed individually. We do not charge restocking fees. If an item arrives damaged, defective, incorrect, or materially different from its advertised description, we'll arrange an appropriate resolution at no additional cost to you, including covering return shipping where required.

Product Information & Variations
We aim to provide accurate product descriptions, photographs, dimensions, and sizing information to help you make informed purchasing decisions. Unless expressly stated otherwise, product measurements are approximate. Minor variations in size, colour, texture, shape, or finish may occur due to manufacturing differences, materials, photography, and screen settings.

These variations do not automatically indicate a defect or materially inaccurate description. However, eligible products may still be returned within our 14-day return period. Where an item is genuinely defective or materially different from its advertised description, we'll provide an appropriate remedy in accordance with applicable consumer rights.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, incorrect, or materially different from its description, please contact hello@lovekawaii.co as soon as reasonably possible after delivery. Include your order number, details of the issue, and photographs or measurements where reasonably available to help us investigate.

We'll review the issue and arrange an appropriate refund or replacement where required, at no additional cost to you. A physical return may not always be necessary. If one is required, we'll provide the relevant instructions and cover reasonable return shipping costs where required. Your rights concerning faulty or misdescribed goods are not limited to the standard 14-day return period.

Refund Processing
Approved refunds are issued to the original payment method. Where a physical return is required, we aim to process the refund within 5 days of receiving the returned item or appropriate evidence of its return, subject to applicable legal requirements. Where a refund is approved without requiring a physical return, we aim to process it within 5 days of confirming the resolution. Your bank or payment provider may require additional time for the funds to appear in your account.

Exchanges
We do not currently offer voluntary exchanges for different sizes, colours, styles, or personal preferences. If you would prefer a different product, you may return an eligible item for a refund and place a new order. This does not affect any right to a replacement where a product is defective, incorrect, or materially misdescribed.

Order Cancellations
If you need to change or cancel an order, please contact us as soon as possible. We'll do our best to accommodate requests received before dispatch. Once an order has been dispatched, we may be unable to stop or modify the shipment. However, eligible products can still be returned under our 14-day returns policy, and applicable statutory cancellation rights remain unaffected.

Lost or Undelivered Orders
If your order has exceeded the estimated delivery timeframe or tracking has stopped updating, please contact us with your order number. We'll investigate with the relevant shipping provider and arrange an appropriate refund or replacement if your order is lost or cannot be delivered. Applicable rights concerning delivery delays and non-delivery will be respected.

For questions about your order, delivery, returns, refunds, or product concerns, please contact hello@lovekawaii.co or use the form on our Contact page. We aim to respond to all enquiries within 1–2 business days.