Processing Time
Orders are processed within 1–2 days. Once your order is confirmed, you’ll receive a confirmation email, followed by a shipping notification with full tracking details as soon as your order is dispatched.

Delivery Time
We offer fully tracked delivery on every order. Most orders arrive within 7–12 days, depending on your location. We partner with trusted logistics providers to ensure reliable, fully tracked delivery on every order. Delivery times may vary slightly during busy periods, but we always aim to get your order to you as quickly as possible. Estimated delivery time: 8–14 days (including processing and shipping).

Tracking Information
Every order includes tracking. Your tracking link will be emailed to you once your order has been dispatched. Please allow 24–48 hours for tracking updates to appear after shipment.

Shipping Area
We currently only ship across the United States. All orders are carefully processed and shipped with tracked delivery to ensure a reliable and smooth experience from dispatch to delivery. Some items may be dispatched directly from trusted fulfilment partner locations, depending on the product and destination. Every order is placed through LoveKawaii, includes tracked shipping, and is supported by our customer service team.

Lost or Delayed Packages
If your order appears delayed or your tracking hasn’t updated, please contact us and we’ll take care of it. If a package is confirmed lost, we will arrange a replacement or full refund once the carrier investigation is complete.

We want you to feel confident ordering from LoveKawaii. If something is not right with your order, please contact our support team first so we can review the issue and advise you on the next step.

Returns Due to Change of Mind
We accept eligible returns within 14 days of delivery, provided the item is unused, in its original condition, and in its original packaging. Please do not send any item back without contacting us first. If a physical return is required, we will provide the correct return address and return instructions. Return shipping costs for change-of-mind returns are the responsibility of the customer. We do not charge restocking fees. Once an approved return has been received and confirmed, we will process the refund to the original payment method within 5 days.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and clear photos of the issue. We will review the details and, where approved, arrange a replacement or refund. In some cases, we may be able to resolve the issue without requiring a physical return. We do not offer general product exchanges, but damaged, defective, incorrect, lost, or confirmed issue orders may be replaced where appropriate.

Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders can only be cancelled before dispatch. Once an order has been shipped, it can no longer be cancelled.

Items Lost or Damaged in Transit
If your order is lost or damaged in transit, please contact us and we will investigate with the carrier. Where appropriate, we will arrange a replacement or refund once the issue has been confirmed.

Contact Us
If you have any questions about your order, delivery, returns, or refunds, please contact our support team through our contact page or via email: hello@lovekawaii.co and we’ll be happy to assist.