Got questions? We’ve got answers.

Here you’ll find clear information about ordering from LoveKawaii, including delivery, payments, order updates, and returns. If you need any extra help, our support team is here to assist.

Where do you ship?
We currently deliver within the United States. Every order includes tracked shipping, so you can follow your delivery from dispatch through to arrival.

How long does it take to process my order?
Orders are typically processed within 1–2 days. After you place your order, you’ll receive an order confirmation email, followed by a dispatch email with tracking details once your package has been shipped.

How long does delivery take?
Delivery usually takes 7–12 days, depending on your location. We use tracked delivery on every order so you can monitor your package throughout the journey. Estimated delivery time: 8–14 days (including processing and shipping).

Will I receive tracking information?
Yes. Every order includes tracking, and your tracking link will be emailed to you once your order has been dispatched.

My tracking has not updated yet, is that normal?
Yes. Tracking updates can take 24–48 hours to appear after dispatch. Once the carrier has scanned the parcel into their network, your tracking will update as it moves toward delivery.

Why can delivery times vary?
Delivery times can occasionally vary due to carrier delays, seasonal demand, or other logistics factors outside our control. We always aim to get your order to you as quickly and reliably as possible.

What if my order is delayed or hasn’t arrived?
If your order appears delayed or has not arrived within the expected timeframe, please contact our support team. We’ll look into it for you and work toward the quickest possible resolution.

What payment methods do you accept?
We accept major credit and debit cards, along with Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through our checkout.

Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. We start processing orders quickly, so changes can only be made before the order has been dispatched.

Where do I enter a discount code?
Discount codes can be entered at checkout before you complete your purchase. Unless otherwise stated, only one discount code can be used per order.

Do you accept returns for change of mind?
Yes. We accept returns for eligible items within 14 days of delivery, provided the item is unused, in its original condition, and in its original packaging. Please contact us before sending anything back so we can provide return instructions.

Who pays for return shipping?
Customers are responsible for return shipping costs for change-of-mind returns. We recommend using a tracked shipping service.

When will I receive my refund?
Once your return has been received and inspected, approved refunds are issued to your original payment method within 3–5 days.

What if my item arrives damaged, defective, or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and clear photos of the issue. If approved, we’ll arrange a replacement or refund at no extra cost.

Still need help? Please contact our support team through our Contact page and we’ll be happy to assist with any questions about your order, delivery, returns, or products.