Got questions? We’ve got answers.

Here you'll find useful information about ordering from LoveKawaii, including shipping, payments, tracking, returns, and refunds. If you need extra help, our support team is here to assist.

Where do you ship?
We currently deliver within the United States to addresses supported by our checkout. Every order includes free tracked shipping.

How long does it take to process my order?
Orders are typically processed within 1–2 days. After placing your order, you'll receive a confirmation email, followed by a dispatch notification with tracking details once your package has been shipped.

How long does delivery take?
Delivery typically takes 7–12 days after dispatch, depending on your location. Including processing, the estimated total delivery time is 8–14 days from purchase. These timeframes are estimates and may vary due to carrier delays or other circumstances.

Will I receive tracking information?
Yes. Every order includes tracking, and your tracking link will be emailed to you once your order has been dispatched.

My tracking hasn't updated yet. Is that normal?
Yes. Tracking updates can take 24–48 hours to appear after dispatch. Once the carrier has scanned your parcel into its network, your tracking will update as it moves towards delivery.

Where are your products shipped from?
LoveKawaii is a UK-based online retailer working with international suppliers and fulfilment partners. Products may be dispatched directly from different fulfilment locations depending on the item and supplier. We do not manufacture the products ourselves, and packaging or shipping labels may vary between orders.

Why can delivery times vary?
Delivery times may occasionally vary due to carrier delays, seasonal demand, customs processing, or other logistics factors outside our control. We work with international fulfilment partners to deliver orders as efficiently and reliably as possible.

Will all my items arrive together?
Not necessarily. If your order contains products from different fulfilment locations, they may arrive in separate packages with separate tracking information.

What if my order is delayed or hasn't arrived?
If your order has exceeded the estimated delivery timeframe or tracking has stopped updating, please contact hello@lovekawaii.co with your order number. We'll investigate with the relevant shipping provider and arrange an appropriate replacement or refund if your package is confirmed lost or cannot be delivered. Applicable delivery and cancellation rights will be respected.

What payment methods do you accept?
We accept major credit and debit cards, along with Apple Pay, Google Pay, and Shop Pay where available at checkout. All payments are securely processed through our checkout providers.

Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to change or cancel an order. We'll endeavour to accommodate requests received before dispatch. Once dispatched, changes may no longer be possible, subject to applicable cancellation rights.

Where do I enter a discount code?
Discount codes can be entered at checkout before completing your purchase. Unless otherwise stated, only one discount code can be applied per order.

What is your returns policy?
We offer 14-day returns on eligible products, with no restocking fees. Items should be unused, unworn, unwashed, and free from damage beyond reasonable inspection, with original packaging and accessories included where possible. Applicable consumer rights remain unaffected.

How do I request a return?
Email hello@lovekawaii.co within 14 days of delivery with your order number and the item you wish to return. Our team will provide the appropriate return instructions and destination. Please contact us before sending anything back.

Who pays for return shipping?
Customers are responsible for return shipping costs on non-faulty items. As we work with international fulfilment partners, return destinations may be overseas, and postage costs will vary. Where a prepaid return label or alternative arrangement is available, we'll let you know. We do not charge restocking fees. If an item is damaged, defective, incorrect, or materially misdescribed, we'll arrange an appropriate resolution at no additional cost, including return shipping where required.

What if my item arrives damaged, defective, incorrect, or not as described?
Please contact us as soon as reasonably possible with your order number, details of the issue, and photographs where available. We'll review the concern and arrange an appropriate refund or replacement at no additional cost where required. Your rights concerning faulty or misdescribed goods are not limited to the standard 14-day returns period.

When will I receive my refund?
Approved refunds are issued to your original payment method. We aim to process refunds within 5 days of receiving the returned item or appropriate evidence of its return, or within 5 days of confirming an approved resolution where no return is required, subject to applicable law. Your payment provider may take additional time to make the funds available.

Do you offer exchanges?
We don't currently offer voluntary exchanges. If you'd prefer a different size, colour, or product, you can return an eligible item for a refund and place a new order. Where a product is faulty, incorrect, or materially different from its description, a replacement may be provided as an appropriate remedy.

How can I contact LoveKawaii?
You can email hello@lovekawaii.co, call +44 141 280 3005, or use the form on our Contact page. We aim to respond to customer enquiries within 1–2 business days. If your enquiry concerns an existing order, please include your order number so we can assist you more efficiently.